Admin Operations Dashboard
Monitor seluruh aktivitas dan performa IT support hari ini.
Ticket Volume
SLA Performance
Recent Tickets
| TICKET | REQUESTER | CATEGORY | PRIORITY | STATUS | ASSIGNEE |
|---|
Channel Health
● LiveHalo, Service Desk User 👋
Buat permintaan layanan dan pantau progres bantuan IT Anda.
Permintaan Terbaru Saya
| TICKET | CATEGORY | PRIORITY | STATUS | ASSIGNEE |
|---|
Ajukan Layanan
Pilih kebutuhan hardware, software, jaringan, atau akses.
Solusi Mandiri
Temukan panduan cepat untuk masalah IT yang umum.
Butuh Bantuan?
Buat tiket baru agar tim Service Desk segera membantu.
Permintaan Saya
Pantau status seluruh tiket yang Anda buat.
My Requests
| TICKET | CATEGORY | PRIORITY | STATUS | ASSIGNEE |
|---|
Ticket Management
Track, assign, and resolve all support requests.
All Tickets
| TICKET | REQUESTER | CATEGORY | PRIORITY | STATUS | ASSIGNEE |
|---|
Omnichannel Inbox
Unified conversations across email, WhatsApp, voice, and portal.
Conversations
8 unreadConversation Preview
Service Catalog
Request common IT services quickly.
IT Asset Inventory
Monitor devices, ownership, and lifecycle status.
Asset Register
| ASSET ID | DEVICE | USER | LOCATION | HEALTH |
|---|---|---|---|---|
| AST-2048 | Lenovo ThinkPad T14 | Andi Pratama | Jakarta HQ | Healthy |
| AST-1967 | Dell Latitude 5440 | Siti Rahma | Bandung | Review |
| AST-1812 | HP EliteBook 840 | Budi Santoso | Jakarta HQ | At Risk |
Knowledge Base
Guides and self-service answers for common IT issues.
Connect to Corporate VPN
Setup and troubleshooting guide for Windows and macOS.
Reset Microsoft 365 Password
Secure password reset and MFA recovery steps.
Laptop Running Slowly
Quick performance checks before opening a ticket.
Agent Workload
Balance assignments and monitor team capacity.
Rina Nugraha
L1 Support · 8 active tickets
Dimas Saputra
L2 Engineer · 11 active tickets
Arif Firmansyah
L1 Support · 5 active tickets
Support Analytics
Operational trends and service performance.